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A: We take great care in ensuring our pieces are in good condition before posting out to you. However, we apologize if you happen to receive our products in defective condition or a wrong product is delivered to you.
Should this unfortunate event occurs, kindly contact us via firstname.lastname@example.org within 7 days upon receipt of our product(s). Returns requests are only accepted within 7 days upon receipt of our product(s) as per the delivery date provided by our carriers.
Utmost care is taken to ensure we have shipped out the item securely; we will not be responsible for damages or losses incurred during shipments.
A: Kindly email us at email@example.com and please remember to describe your situation and provide us with supporting pictures which we will be able to assist you better. We will then process the refund or replacement (if available) to you the soonest possible.
In order for us to process the refund/replacement, kindly courier back to us the product(s) in its original packaging (paper bag and dust bag) with tags intact, unworn, unaltered and are purchased directly from us .
Postage in the event of a return is to be borne by the buyer.
T2 reserves the rights to reject any return requests that are deemed unfit and does not meet the condition mentioned above.
A: Once we have processed and confirmed your refund/replacement, you will expect the refund or replacement within 7 working days. If replacement is not possible, please note that T2 does not have a cash refund policy, hence, any return will be in the form of a store credit only. Kindly note that store credit will be valid for 60 days from the time of issue, any unclaimed store credit will be forfeited after this time period. Store credit can only be utilized in one transaction; any excess or unutilized amount will not be refunded.
A: We will not accept any returns or refund for any other reasons besides you receiving defective item or wrong item. Please choose your products wisely and feel free to check with us for any inquiry prior to your purchase.