A: The answer is No. However, we strongly recommend you to register to shop. It’s only takes a few minutes to complete the registration for your account. Once you are registered, you will not need to refill your personal details for your future shopping.
In addition, registered members can keep track of their current and past order, payment status and tracking number. Nevertheless, you may still shop and checkout as a guest. Please note that you will not be able to track your order status and find your order details at our store.
Q: How do I register?
Click here to register by filling in your details and following the instructions. Or simply click “Register” on the top panel of our website.
Q: Do you ship internationally？
A：Yes, we ship worldwide. Kindly contact info@taratata.com.my if you are shopping outside of Malaysia for international purchase rate and international delivery period.
Q: What happen if I encounter error or problem upon checkout which my order can’t go through or my payment has gone through but my order states payment error?
A: If you have encounter any issues while shopping with us, kindly contact info@taratata.com.myfor assistance.
Q: Is there any discount for bulk purchase?
A: Yes, kindly contact info@taratata.com.my for any bulk purchase inquiry. We will attend to your order personally.
Q：Can I become your reseller or stockist?
A: Certainly yes! We have resellers in the region and currently expanding the list. Kindly email us at info@taratata.com.my. We’d be happy to hear more from you.
Q: How do you package your products?
A: All purchase will come with an individual T2 paper bag, Taratata brand tag and Taratata brand dust bag which is ready to serve as the perfect gift of all occasions!
Payment
Q: How do I make payment?
A: All transactions are made in Malaysian Ringgit (MYR) via eGHL, a payment gateway that accepts credit cards, debit cards and local bank online transfers. For overseas buyers, the USD currency shown on the website is an approximate value depending on the exchange rate. International order (purchase outside Malaysia) will be in USD via PayPal or International Wire Transfer.
We offer payment methods as following:-
Malaysia
1. Credit Card
Via Paypal (Visa, Mastercard / Paypal Funds)
Via eGHL (Visa, Mastercard)
2. Online Banking
Via eGHL(Cimb, Maybank, RHB, PublicBank, HongLeong, Bank Islam, AffinBank,FPX (Maybank2U, HL Online, RHB Online, Bank Islam, PbeBank, CIMB Clicks)
International(Outside Malaysia)
1. PayPal
2. International Wire Transfer
Account details will be provided upon request.
Shipping
Q: How do you ship out?
A: We work with various courier companies to ship out our products on time. Tracking numbers will be provided once your orders are processed. We apologized that customers are not allowed to pick which courier company to be used.
Q：What is your shipping rate?
A： You will get to know your shipping rate once you checkout. Your orders will be shipped within 1-2 days upon receipt of payment.
Q. Where do you ship to?
A: We ship worldwide! For shipping outside Malaysia, kindly contact info@taratata.com.my and we will attend to your order with a quotation for the courier charges.
Please find your shipping charges based on your shipping country at the checkout page.
Q: I’m buying from oversea (outside Malaysia), what should I do with the import duties?
Thank you for shopping with us, unfortunately, every country has its own unique mix of Custom Fees, Value Added Tax (VAT) or Goods and Services Tax (GST), and other taxes and duties. We will not be responsible for the charges/import duties/taxes imposed in destination country once we ship out your order. You will need to pay for any import duties and taxes charged on the parcel. Should you have any inquiries related to customs charges, we strongly recommend you to contact your local customs office.
Q : Can I add or delete any items after the order is confirmed?
A: No, please note that no changes on orders or personal details are allowed after an order is confirmed.
RETURNS & REFUNDS
Q :What happen if I receive a defective product or a wrong product?
A: We take great care in ensuring our pieces are in good condition before posting out to you. However, we apologize if you happen to receive our products in defective condition or a wrong product is delivered to you.
Should this unfortunate event occurs, kindly contact us via info@taratata.com.my within 7 days upon receipt of our product(s). Returns requests are only accepted within 7 days upon receipt of our product(s) as per the delivery date provided by our carriers.
Utmost care is taken to ensure we have shipped out the item securely; we will not be responsible for damages or losses incurred during shipments.
Q: How do I proceed for my returns/refunds?
A:Kindly email us at info@taratata.com.my and please remember to describe your situation and provide us with supporting pictures which we will be able to assist you better. We will then process the refund or replacement (if available) to you the soonest possible.
In order for us to process the refund/replacement, kindly courier back to us the product(s) in its original packaging (paper bag and dust bag) with tags intact, unworn, unaltered and are purchased directly from us .
Postage in the event of a return is to be borne by the buyer.
T2 reserves the rights to reject any return requests that are deemed unfit and does not meet the condition mentioned above.
Q: How soon will you process my returns/refunds?
A: Once we have processed and confirmed your refund/replacement, you will expect the refund or replacement within 7 working days. If replacement is not possible, please note that T2 does not have a cash refund policy, hence, any return will be in the form of a store credit only. Kindly note that store credit will be valid for 60 days from the time of issue, any unclaimed store credit will be forfeited after this time period. Store credit can only be utilized in one transaction; any excess or unutilized amount will not be refunded.
Q: Can I return your products if I change my mind?
We will not accept any returns or refund for any other reasons besides you receiving defective item or wrong item. Please choose your products wisely and feel free to check with us for any inquiry prior to your purchase.
